FAQs

Q: Why choose Not Your Average Physio?

A: Here at Not Your Average Physio you will be seen by James Chen, a Doctor of Physical Therapy, each and every time! Our goal is to provide you with the necessary knowledge and tools to be able to become independent in your own health. We want to teach you to be able to stay healthy, and not have to rely on continual treatment indefinitely.

At Not Your Average Physio we believe in a holistic approach to providing care – this means we are focused on finding the source of your deficit or pain. This way, you can recover faster and ultimately, STAY HEALTHY!

So no matter what your goals are, if you want to MOVE BETTER and FEEL BETTER, send us an email to see how we can help you!

Q: Do I need a referral to book an appointment at Not Your Average Physio?

A: NO! Massachusetts has unrestricted, direct access for physical therapy – this means that you never need a referral in order to be seen! How AMAZING is that?!

Q: What can I expect during the initial evaluation?

A: Prior to the Initial Evaluation, you will have a free phone consultation that will help determine if we are the right fit for each other. During the initial evaluation, you can expect to be listened to as well as a thorough, head-to-toe examination to help assess for areas of weakness and subsequently determine the cause of your symptoms/deficits. At the end of the evaluation, we will determine, together, a plan of care to establish frequency and duration of visits. You can also expect to be given some homework to complete on your own to facilitate the recovery process.

Q: Do you take my insurance?

A: Not Your Average Physio is considered “out-of-network” with insurance companies. However, you CAN still be reimbursed by your insurance benefits! Call your insurance customer service representative to find out what your “out-of-network” benefits are for physical therapy and what information they need in order for you to get reimbursed. Then, you will file a claim after your visit with the SuperBill we generate, and wait for the reimbursement.

Q: What are your prices per session?

A: Due to the many services offered, prices vary based on the type of service rendered. Please contact us to schedule an evaluation so that we can find the program that best fits your needs.

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